complaints - CUSTOMER SERVICE IS A BIG DEAL TO US. WITHOUT YOU THERE IS NO US
Your experience with SureCard is important to us, and in striving towards service excellence, we have defined our internal complaints process in order to deal with all complaints.
What you can expect:
To have your concerns heard
To be treated with dignity and respect
To have your concerns treated with fairness
To receive a quick and appropriate response
To have your concerns escalated where necessary
Lodging a complaint:
Should you have a concern, please feel free to contact us on 0860 11 77 14 or at firstname.lastname@example.org
Should the complaint not be resolved immediately, SureCard will register your complaint and provide you with a reference number.
Within 5 business days, you will be provided with a resolution or the estimated time required to resolve the complaint.
If you are not satisfied with the resolution/conclusion, you are invited to escalate your concern as indicted in the escalation process.
The Ombudsman of Banking Services
Physical Location: 34 & 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg, 2196
Postal Address: P.O. Box 87056, Houghton. 2041.
Telephone Number: +27 11 712 1800
Share call: +27 860 800 900
Fax Number: +27 11 483 3212