Our Vision is moving from being good to being great, through our people, innovation and efficiency.
We focus on the development and nurturing of enduring and rewarding relationships with our clients.
All Rights Reserved. Copyright © SureCard 2019, an approved Amber Fintech co-brand partner. Amber Financial Technologies is an authorised distribution channel of Grobank.

complaints - CUSTOMER SERVICE IS A BIG DEAL TO US. WITHOUT YOU THERE IS NO US

Your experience with SureCard is important to us, and in striving towards service excellence, we have defined our internal complaints process in order to deal with all complaints.

What you can expect:

  • To have your concerns heard

  • To be treated with dignity and respect

  • To have your concerns treated with fairness

  • To receive a quick and appropriate response

  • To have your concerns escalated where necessary

 

Lodging a complaint:

Should you have a concern, please feel free to contact us on 0861 11 77 14 or at complaints@surecard.co.za

Should the complaint not be resolved immediately, SureCard will register your complaint and provide you with a reference number.

Within 5 business days, you will be provided with a resolution or the estimated time required to resolve the complaint.

If you are not satisfied with the resolution/conclusion, you are invited to escalate your concern as indicted in the escalation process.

The Ombudsman of Banking Services

Website: www.obssa.co.za

Physical Location: 34 & 36 Fricker Road, Ground Floor, 34 Fricker Road, Illovo, Johannesburg, 2196
Postal Address: P.O. Box 87056, Houghton. 2041.
Telephone Number: +27 11 712 1800
Share call: +27 860 800 900
Fax Number: +27 11 483 3212
Website: www.obssa.co.za
E-mail: info@obssa.co.za